Frequently asked questions

The Neon Museum does not issue refunds. If you miss your timed admission, guests assume all responsibility and your admission will be considered as a donation to the Museum.

Museum-appropriate attire is required. Attire that is not appropriate for The Neon Museum (and which may result in refusal of admittance or ejection) includes, but is not limited to, bathing suits, clothing with objectionable material, including obscene language or graphics, or clothing which exposes excessive portions of the skin that may be viewed as inappropriate for a family environment. Costumes are not allowed during admission, including graduation caps.

Shirts and shoes are always required on The Neon Museum campus.

Guest assumes all risk of injury. We recommend visitors wear closed-toe shoes and museum-appropriate attire. Going over the stanchions/rock border or touching the signs/collection is strictly prohibited. Absolutely no alcohol, drugs, weapons smoking of tobacco, or electronic cigarettes/vapes.

The Neon Museum is a cashless venue. Guests can use valid debit or credit cards, or mobile wallets including Apple Pay, Google Pay, or Samsung Pay.

Yes! We encourage you to use your phone or tablet to capture video during general admission and guided tours and share these wonderful images with your friends and family. Video or audio recording is not allowed in the Brilliant! Jackpot North Gallery; however, we encourage you to use your phone or tablet to capture still imagery. We offer other Photo Opportunities for those interested in professional video shoots.

Film and Photo Policy

Personal-use photos are encouraged on cell phones and tablets only.  All other cameras, props, outfit-changes, external photo equipment including tripods, lighting, gimbals, selfie sticks, microphones, etc. are prohibited during regular visits. We offer other  Photo Opportunities for those interested in professional photo or video shoots.

Film and Photo Policy

YES! YES! YES! Please purchase your tickets in advance

Due to frequent sell-out nights, advance ticket purchase is highly recommended.

Follow us on Facebook, Instagram, YouTube, LinkedIn, and TikTok.

Bottled water is allowed.  Packaged food and drinks are also available for purchase in the Museum store.

Backpacks, luggage and large bags are not allowed in the Museum.  As a courtesy, we can check your items at the box office.

Small personal bags no larger than 12” x 12” x 6 “ | 30cm x 30cm x 15cm are welcome.

We’ll make every effort to catch you up to the tour. However, please note, guests arriving more than 15 minutes late may forfeit their place. Please call us as soon as you realize you may be late at 702-387-6366.

No, however, we do offer group sales for groups of 15 or more!  Please email groupsales@neonmuseum.org and someone will get back to you with rates and availability.

No. Your ticket is time specific and is a guaranteed space. Walk-up visitors can buy a ticket for a tour before your time, but they have done so on a very limited first-come, first-served basis and risk not being sold a ticket.

Firearms are not allowed on the campus of The Neon Museum regardless of whether you have a concealed-carry permit. Weapons of any type are not permitted at The Neon Museum.

Only service animals are allowed at The Neon Museum. Under the ADA, a service animal is defined as an animal that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the animal must be directly related to the person’s disability.